HomeKnowledge BaseMailNow! V5[PROBLEM] Valid mails sent to Junk folder
Article ID99
Created On2/7/2013
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[PROBLEM] Valid mails sent to Junk folder
Valued customers,

We would like to bring to your attention of a very important issue. The spam update released on 6 February 2013 at 12:44 GMT (8:44 PM Malaysian time) caused valid mails to be filtered as spam. 

As such we highly advice you to inform the rest of your users to inspect their Junk folder on the MailNow! webmail (not the local one on their PC!) for any valid mails.

This issue has been fixed with the 7 February 2013 3:39 GMT Update.

You can check in your MailNow! 5 WebAdmin if you already have the correct update. 

The affected one should look like so:

While the correct one should look like so:

This issue also affected MailNow! 4 customers.

We sincerely apologise for any inconvenience caused and should you require further assistance do not hesitate to call us at +603 80752050. You may also email us at